TERMS AND CONDITIONS

Welcome to Pearl Island!

These terms and conditions outline the rules and regulations for the use of Pearl Island Shop's Website, located at https://www.pearlisland.shop.

By accessing this website, we assume you accept these terms and conditions. Do not continue to use Pearl Island if you do not agree to take all of the terms and conditions stated on this page.

Cookies:

The website uses cookies to help personalize your online experience. By accessing Pearl Island, you agreed to use the required cookies.

A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

We may use cookies to collect, store, and track information for statistical or marketing purposes to operate our website. You have the ability to accept or decline optional Cookies. There are some required Cookies that are necessary for the operation of our website. These cookies do not require your consent as they always work. Please keep in mind that by accepting required Cookies, you also accept third-party Cookies, which might be used via third-party provided services if you use such services on our website, for example, a video display window provided by third parties and integrated into our website.

Refund & Return Policy

We want you to love what you ordered! If you're not completely satisfied with your purchase, we're here to help.

Returns & Exchanges

• Returns are accepted within 14 days of delivery.

• Items must be unused, in original condition and packaging.

• Return shipping is the responsibility of the customer unless the item arrived damaged or we made a mistake.

• Please contact us before returning any item so we can guide you through the process.

Non-Returnable Items

• Personalized or customized items are final sale. However, if there’s a mistake on our end, we’ll gladly make it right or offer a 25% discount on your next purchase.

Refunds

• Once we receive your return, we’ll inspect it and notify you.

• Approved refunds will be processed to your original payment method within 5–7 business days.

Damaged or Incorrect Items

• If your item arrives damaged or incorrect, please contact us within 7 days of delivery with a photo of the issue. We’ll send a replacement or issue a full refund.

If you have any questions or need assistance with your return, please shoot an email at sales@pearlisland.shop

Thank you for shopping with us!